Terms and Conditions
Last Updated: October 2024
1. Introduction
Welcome to Jaalea ("we," "our," or "us"). By accessing or using our grocery shopping app (the “Service”), you agree to abide by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please refrain from using our Service.
2. Eligibility
You must be at least 12 years of age or have the consent of a parent or guardian to use our Service.
3. Registration and Account Security
- When creating an account, provide accurate information and keep your password secure.
- You are responsible for all activities under your account.
4. Ordering and Payment
- Orders can be placed through the app, and all prices are in Naira.
- Payment is due at the time of order through the available payment methods (e.g., debit card, bank transfer, digital wallet).
- Prices, availability, and promotional offers are subject to change without prior notice.
5. Delivery and Shipping
- Delivery times are estimates and may vary due to unforeseen circumstances.
- Ensure that the delivery address and contact information provided are accurate.
6. Refunds and Returns
- Eligibility for Refunds: Refunds are available for items that are damaged, expired, or incorrect upon delivery. If you receive a product that does not meet these standards, please reach out within 24 hours of receiving the item.
- Refund Approval and Processing: Once we confirm eligibility for a refund, we will notify you of the status of your refund. Approved refunds will be processed back to your original payment method within [5-10 business days].
- Non-Refundable Items: Certain items may be non-refundable for health and safety reasons, including: Perishable goods (e.g., fresh produce, dairy, meat) Opened or partially consumed items unless the product was damaged or defective upon arrival
- Partial Refunds: In cases where only part of an order qualifies for a refund, a partial refund may be issued.
- Changes to Refund Policy: We reserve the right to amend our refund and return policies at any time, with updates posted on this page. Continued use of the Service after policy changes signifies acceptance.
- Requests for refunds must be made within 2 days of delivery.
7. User Conduct
You agree not to:
- Use the Service for any unlawful purpose.
- Interfere with the functionality of the app.
- Submit false or misleading information.
8. Intellectual Property
All content on the Service, including images, text, and software, is the property of Jaalea or its licensors.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from your use of the Service.
10. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page, and continued use of the Service after changes constitute acceptance.